Wednesday, March 17, 2010

Any citizen will be able to register a complaint sitting at home

Filing police complaints and FIRs will now be a click of a button away within six months as the Home Department has decided to make registration online in a bid to bring in more transparency in the investigation process.

People can also check the status of FIR and investigation after registering their complaints on

“Any citizen will be able to register a complaint sitting at home. He can also track case status and learn about investigation details.

This will help us deal with the problems and complaints of the people more transparently. A provision has been made in the state budget to help put the system in place,” Minister of State for Home Amit Shah said.

The online complaint registration will first begin in major cities such as Ahmedabad, Gandhinagar, Rajkot, Surat and Vadodara. The service will be gradually extended to the entire state. The pilot project has already started in the Dabhoda police station in Gandhinagar and the outcome has been satisfactory, said Gandhinagar DSP Piyush Patel.

Home Department officials said that the move was aimed at taking governance closer to the public and make the police more approachable. “This move will go far beyond the RTI as each office will have access to in-depth information. This will also increase the police-public interface as heads of various departments be directly accessible to the citizens and in-depth information about the cases will be available to them.”

Complaints like reporting of missing persons and stolen vehicles can be filed online. Registration of tenant/servant will also be possible. Moreover, the status of passport and visa extension can be checked.

Patel told Mirror that the move would help citizens and the delivery of justice will be more transparent. “A pilot project has been launched at Dabhoda police station in Gandhinagar. It is a move towards having a paperless police station. The move will also help the police learn a lot about the needs of the people,” he said.

The portal of Home Department will have links to 70 individual web sites, including those of the Home Department, the Anti-Corruption Bureau, Prohibition and Excise, Prisons, Gujarat Police (DGP, Commissionerate, DSPs, Armed Unit, Training, Human Rights, etc), Port and Transport Department, Commissioner Transport and all RTOs and ARTOs.

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