Sunday, September 7, 2014

Courier firms to pay artist Rs 5 lakh for negligence -Consumer Disputes Redressal Commission

The state consumer disputes redressal commission directed two courier companies to pay a city-based painter a relief of Rs 5 lakh for failing to deliver her paintings in time.

Padmini Rao, of Kilpauk Garden Road, had couriered five boxes containing 85 oil canvas paintings to New Orleans, Louisiana through two companies — DTDC Courier and TNT India Private Ltd.

Rao's counsel T V Lakshmanan said that her husband Ramachar Murali had booked a booth for the exhibition and sale of the paintings at a four-day Rotary International Convention, which was being held from May 21, 2011. The proceeds from the sale were to be donated to the Rotary Foundation. DTDC courier, which received the paintings on May 12, did not send it to the concerned airline carrier till May 15, Lakshmanan said.

Five days later, TNT India, which was to off-load the consignment, "gave a vague assurance" that the parcel would reach JFK Hub, New York by 1.30pm. Despite Murali's repeated calls to the courier companies underlining the "urgency of receiving the parcel immediately," the consignment was delivered only around 11am on May 25, the last day of the convention. Because of the negligence of the companies, Rao suffered "enormous mental agony, and a loss of 6000$," said the counsel.

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