Sunday, September 23, 2018

WhatsApp appoints grievance officer for India

Under pressure to clamp down on sinister messages, 
 has appointed a grievance officer for India and detailed out the process for users to flag concerns and complaints, including those around 
fake news

Meeting one of the key demands that India had put on WhatsApp to curb fake messages that triggered mob killings, the Facebook-owned company has updated its website to reflect the appointment of a 'Grievance Officer for India'. The update mentions that users can seek help through the mobile app, send an email or write in to 'Komal Lahiri', who is based out of the US. 

According to Lahiri's 
 profile, she is senior director, global customer operations and localisation, WhatsApp.

According to sources, the appointment of the Grievance Officer was made at the end of August.

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