Monday, August 22, 2022

Consumer forum directs Zomato to provide one free meal, ₹10,000 after On Time or Free order gets cancelled

The State Consumer Disputes Redressal Commission (SCDRC) at Chandigarh recently directed food delivery service Zomato to provide a consumer one free meal and compensation of ₹10,000 for deficiency in service on not fulfilling its On Time or Free delivery scheme [Ajay Kumar Sharma v Zomato].

The order was made by President Justice Raj Shekhar Attri and Member Justice Rajesh K Arya who were of the view that such alluring advertisements or campaigns should not be published by Zomato if they cannot fulfil them.

"For deficiency in rendering service and for indulgence into unfair trade practice on the part of the respondents and also for suffering immense physical harassment & mental agony, the respondents are liable to compensate the appellant," it was recorded.

"The feelings of the appellant would have definitely got hurt, when he came to know about the cancellation of the order by the respondents on their own and at that time, how he would have, with heavy heart, told the same to his children who were already waiting for the meal at late night hours."

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